terms of service - marki

last updated: 9 sep 2025

welcome to marki ("we," "us," "our," or "the platform"), an ai-powered educational technology platform operated through the website marki.so (the "website" or "platform"). these terms of service ("terms") govern your use of our services and constitute a legally binding agreement between you and marki.

by accessing or using our platform, you agree to be bound by these terms. if you do not agree to these terms, please do not use our services.

1. definitions

for the purposes of these terms:

• "account" means your registration and login credentials that provide access to our platform.
• "ai services" means the artificial intelligence-powered features including markscheme generation, answer marking, and feedback provision.
• "content" means any text, documents, questions, answers, markschemes, rubrics, or other materials uploaded to or generated on the platform.
• "educational institution" means any school, college, university, or other educational organization.
• "intellectual property rights" means all rights in and to intellectual property, including copyrights, trademarks, trade secrets, and patents.
• "platform" means the marki website, applications, and all associated services.
• "services" means all features and functionalities provided through the platform, including ai-powered marking and feedback.
• "student" means an individual using the platform for educational purposes.
• "uploaded content" means any materials you upload to the platform, including questions, answers, markschemes, and rubrics.
• "user," "you," or "your" means any individual or entity accessing or using the platform.

2. acceptance of terms

2.1 by creating an account, accessing, or using the platform, you acknowledge that you have read, understood, and agree to be bound by these terms and our privacy policy.

2.2 we reserve the right to modify these terms at any time. changes will be effective immediately upon posting to the platform. your continued use of the services after any modifications constitutes acceptance of the updated terms.

2.3 you are responsible for regularly reviewing these terms. if you do not agree to any changes, you must discontinue use of the platform immediately.

3. eligibility and account registration

3.1 age requirements

• you must be at least 13 years old to use the platform.
• if you are between 13 and 18 years old, you must have permission from a parent or legal guardian to use the services.
• by using the platform, you represent and warrant that you meet these age requirements.

3.2 account creation

• you must provide accurate, current, and complete information during registration.
• you are responsible for maintaining the confidentiality of your account credentials.
• authentication is managed by clerk, and you agree to comply with their terms of service.
• you must immediately notify us of any unauthorized use of your account.

3.3 account responsibility

• you are fully responsible for all activities that occur under your account.
• you may not share your account credentials with others.
• you may not create multiple accounts for the same individual.

4. description of services

4.1 marki provides an ai-powered educational platform that offers:

• ai-generated markschemes for student questions
• automated marking of student answers against markschemes
• targeted feedback on student responses
• essay marking capabilities with rubric support
• file upload and management features

4.2 service limitations

• our ai services are educational tools and should not be considered definitive academic assessments.
• ai-generated content may contain errors or inaccuracies.
• we do not guarantee any specific academic outcomes or improvements.
• the platform is not a substitute for professional educational instruction.

5. use of ai technology

5.1 ai-generated content

by using our services, you acknowledge and agree that:

• content is generated using artificial intelligence technology.
• ai-generated markschemes and feedback may not be 100% accurate.
• you should review and verify all ai-generated content before relying on it.
• we do not guarantee the accuracy, completeness, or reliability of ai-generated content.

5.2 responsible use

• you agree to use ai-generated content responsibly and at your own risk.
• you should not rely solely on ai-generated marking for final academic assessments.
• educational institutions should implement appropriate oversight when using our services.

6. user content and uploads

6.1 content upload

• you may upload questions, answers, markschemes, and rubrics to the platform.
• file uploads are processed through uploadthing and stored on aws s3.
• you retain ownership of all content you upload to the platform.
• you can delete your uploaded files at any time through the platform interface.

6.2 content license

by uploading content to the platform, you grant marki:

• a worldwide, non-exclusive, royalty-free license to use, process, and display your content solely for providing the services.
• the right to process your content through our ai systems to generate markschemes and feedback.
• this license terminates when you delete your content from the platform.

6.3 content restrictions

you agree not to upload content that:

• infringes on any third-party intellectual property rights.
• contains malicious code, viruses, or harmful components.
• is illegal, offensive, discriminatory, or inappropriate.
• violates any applicable laws or regulations.
• contains personal information of others without consent.

7. intellectual property rights

7.1 platform ownership

• marki owns all rights, title, and interest in the platform, including all software, designs, and trademarks.
• the platform is protected by copyright and other intellectual property laws.

7.2 user content

• you retain all rights to content you upload to the platform.
• you are responsible for ensuring you have the right to upload and use any content.

7.3 restrictions

you may not:

• copy, modify, or create derivative works of the platform.
• reverse engineer, decompile, or disassemble any part of the services.
• remove or alter any proprietary notices or labels.
• use our trademarks without written permission.

8. acceptable use policy

8.1 you agree not to:

• use the platform for any illegal or unauthorized purpose.
• violate any applicable laws or regulations.
• submit false or misleading information.
• attempt to gain unauthorized access to any systems or networks.
• interfere with or disrupt the platform's operation.
• use automated systems or software to extract data from the platform.
• impersonate any person or entity.
• use the platform to cheat on examinations or assignments.
• share or distribute copyrighted educational materials without permission.
• use the services for commercial purposes without authorization.

8.2 academic integrity

• the platform is designed to aid learning and should not be used to violate academic integrity policies.
• users are responsible for complying with their institution's academic honesty guidelines.

9. privacy and data protection

9.1 data collection and use

• your use of the platform is subject to our privacy policy.
• we collect and process data as described in our privacy policy.
• file storage is managed through uploadthing and aws s3, subject to their respective privacy policies.

9.2 data security

• we implement reasonable security measures to protect your data.
• authentication is managed by clerk, which implements industry-standard security practices.
• however, no method of transmission over the internet is 100% secure.

9.3 data deletion

• you can delete your uploaded files at any time.
• account deletion requests will be processed in accordance with our privacy policy.

10. payment terms

10.1 subscription plans

• certain features may require a paid subscription.
• subscription details and pricing will be clearly displayed on the platform.
• all prices are in usd unless otherwise specified.

10.2 payment processing

• payments are processed through third-party payment providers.
• you agree to their terms of service and privacy policies.
• you authorize us to charge your payment method for all applicable fees.

10.3 refunds

• refund policies will be clearly stated at the time of purchase.
• subscription cancellations will take effect at the end of the current billing period.

11. disclaimers

11.1 service availability

the services are provided "as is" and "as available" without warranties of any kind, express or implied.

11.2 no warranties

we disclaim all warranties, including but not limited to:

• merchantability
• fitness for a particular purpose
• non-infringement
• accuracy or reliability of content

11.3 educational outcomes

we do not guarantee:

• any specific academic results or improvements
• the accuracy of ai-generated markschemes or feedback
• that the services will meet your specific educational needs
• uninterrupted or error-free operation of the platform

12. limitation of liability

12.1 to the maximum extent permitted by law, marki shall not be liable for:

• any indirect, incidental, special, consequential, or punitive damages
• loss of profits, data, use, or other intangible losses
• any damages exceeding the fees paid by you in the past twelve months

12.2 this limitation applies regardless of the theory of liability and whether we have been advised of the possibility of such damages.

13. indemnification

you agree to indemnify, defend, and hold harmless marki and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• your use of the platform
• your violation of these terms
• your violation of any third-party rights
• any content you upload to the platform
• your violation of applicable laws or regulations

14. termination

14.1 termination by you

• you may terminate your account at any time through your account settings.
• upon termination, your right to use the services will immediately cease.

14.2 termination by us

we may suspend or terminate your account:

• for violation of these terms
• for suspected fraudulent or illegal activity
• for extended periods of inactivity
• at our discretion with or without notice

14.3 effect of termination

• upon termination, your access to the platform will be disabled.
• we may delete your account data in accordance with our privacy policy.
• provisions that by their nature should survive termination will remain in effect.

15. dispute resolution

15.1 governing law

these terms are governed by the laws of singapore, without regard to conflict of law principles.

15.2 informal resolution

before filing any legal claim, you agree to attempt to resolve disputes informally by contacting us at antoinekllee@gmail.com.

15.3 arbitration

any disputes not resolved informally shall be resolved through binding arbitration in accordance with the rules of the singapore international arbitration centre (siac). the seat of arbitration shall be singapore, and the language of arbitration shall be english.

16. general provisions

16.1 entire agreement

these terms, together with our privacy policy, constitute the entire agreement between you and marki.

16.2 severability

if any provision of these terms is found unenforceable, the remaining provisions will continue in effect.

16.3 waiver

our failure to enforce any provision of these terms shall not constitute a waiver of that provision.

16.4 assignment

you may not assign or transfer your rights under these terms. we may assign our rights to any successor or acquirer.

16.5 notices

we may provide notices through the email address associated with your account or through the platform.

16.6 force majeure

we shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control.

17. contact information

if you have any questions about these terms, please contact us at:

by using marki, you acknowledge that you have read, understood, and agree to be bound by these terms of service.